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If you do not return the modem within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. If you cancel your plan within 36 months of connecting or if your order is withdrawn by us, you will need to return the 5G Home Broadband Modem in good working condition to us. What is the 5G Home Broadband Modem Non-return fee? All our new 5G Home Broadband customers will get this modem included with their plan. To use 5G Home Broadband, you must use the 5G Home Broadband Modem supplied by us. Do I need to purchase any new hardware or equipment to use 5G Home Broadband? No, it isn’t possible to accrue any excess charges with 5G Home Broadband. TPG will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge. How am I billed for my 5G Home Broadband service?ĥG Home Broadband is provided on a prepaid basis. Is there a contract to purchase 5G Home Broadband?Īll 5G Home Broadband plans are available on a no lock-in contract. Latency and gamingĥG is great for most online applications (including casual gaming), but if you require ultra-low latency where every millisecond matters (for example, professional gaming), 5G Home Broadband may not be the right fit for you. Please check your address on our website for one of our other great broadband plans. If you need any of these items in your home setup, 5G Home Broadband won’t be the right fit for you. accessing your home computer or devices from another location) accessing security camera footage remotely, home automation and printers)
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Note: Making calls and all other phone features will be unavailable. Keep your existing phone number, should you wish to switch back to NBN, or switch to a phone service with another provider.Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).It does not include a standard phone service.įor eligible existing TPG broadband customers with a phone service, 5G Home Broadband offers a Virtual Phone service that allows you to: The 5G Home Broadband Modem broadcasts a WiFi signal throughout your home so you can wirelessly connect your smartphone, laptop and other WiFi devices.ĭoes 5G Home Wireless Broadband include a phone service?ĥG Home Broadband is a data-only broadband service. WiFi is a method to connect devices to your modem.The 5G Home Broadband Modem connects to nearby mobile towers to deliver internet to your home. 5G Home Broadband is a broadband access service that connects your home to the internet.How is 5G Home Broadband different to WiFi?ĥG Home Broadband and WiFi are related, but they're not the same thing.
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We’ll check coverage at your address before we connect your service.
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It's a great alternative to fixed line broadband services such as the NBN. 5G Home Broadband is a Fixed Wireless broadband service powered by our 5G network.
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